Our goal is to get your TCG products to you safely, quickly, and affordably. This policy outlines our shipping procedures and your options.

1. Shipping Rates & Tiers
We are pleased to offer free standard shipping on all domestic orders, making your checkout experience simple and transparent.

United States Shipping:

  • Standard Shipping: FREE on all orders. No minimum purchase is required.

  • Express Shipping Options: Available as an upgrade. Rates are calculated at checkout based on your location and the selected service speed.

International Shipping (Worldwide):

  • International shipping rates are calculated at checkout based on the destination country and the selected shipping service.

2. Processing & Cut-Off Times
We pride ourselves on fast processing to get your order on its way.

  • Order Processing: Orders are processed Monday through Friday, excluding U.S. federal holidays.

  • Same-Day Shipping: We offer same-day processing for all orders placed before 2:00 PM EST.

  • Next-Day Shipping: Orders placed after the 2:00 PM EST cut-off time will be processed the following business day.

  • Peak Seasons: During new set releases or major sales, please allow for an additional 1-2 business days for processing due to high volume.

3. Estimated Delivery Times
These are estimated transit times after your order has been processed and shipped.

Domestic (United States):

  • Standard Shipping: 2-5 business days

  • Express Shipping: 1-3 business days

International:

  • Standard International: 7-14 business days

  • Expedited International: 3-7 business days

Note: International delivery times are estimates and can vary significantly based on the destination country and its customs processing times.

4. Our Shipping Carriers
To ensure reliable and safe delivery, we partner with trusted global carriers, including:

  • USPS (United States Postal Service)

  • UPS

  • FedEx

  • DHL (for select international destinations)

5. Order Tracking
Stay updated on your order’s journey from our store to your door.

  • Complimentary Tracking: All orders include tracking information at no extra cost.

  • Email Notification: Your tracking link will be sent to your email address as soon as your order ships.

  • Track Your Way: You can track your package directly through the carrier’s website.

6. International Shipping & Customs
Important Information for International Customers:

  • The recipient of the package is responsible for all customs duties, import taxes, and any other fees levied by the destination country. Tcgroom does not collect these fees at checkout.

  • We are not responsible for delays caused by customs processing.

  • All customs documentation will be filled out accurately with the true value of the items. We cannot mark packages as “gifts” or declare a lower value.

7. Shipping Protection & Packaging
We treat every order like it’s our own prized collection.

  • Secure Packaging: All orders are carefully packaged in appropriate mailers with protection to prevent damage during transit.

  • High-Value Protection: High-value single cards and sealed products receive additional protective packaging to ensure they arrive in pristine condition.

  • Optional Shipping Insurance: For extra peace of mind, you can add shipping insurance to your order at checkout.

8. Lost or Damaged Packages
In the rare event that your package is lost in transit or arrives damaged, we are here to help.

  1. Contact Us Promptly: Please contact our support team at support@tcgroom.store within 7 days of the expected delivery date (for lost packages) or delivery date (for damaged packages).

  2. Provide Information: Include your order number and, for damaged items, clear photos of both the packaging and the damaged product.

  3. Our Process: We will promptly open an investigation and file a claim with the shipping carrier.

  4. Resolution: Once the claim is approved by the carrier, we will issue a replacement (if available) or a full refund.